Durioo+ Terms and Conditions
The Durioo+ Services, the Durioo+ App, and the Durioo+ Website (collectively referred to as “Durioo+ Services”) are provided to you by Durioo Sdn. Bhd. (“Durioo”) under the following terms and conditions (“Durioo+ Terms and Conditions”). These terms apply to all visitors and registered users who access or use the Durioo+ Services through any authorized devices. By accessing the Durioo+ Services, you are deemed to have accepted these Durioo+ Terms and Conditions.
1. Definitions
1.1 The following terms shall have the meanings set forth below:
- “Authorized Device”: Any personal computer, electronic tablet, mobile phone, media streaming device, smart television, or any similar device authorized by Durioo to access the Durioo+ Services via the Durioo+ App or the Durioo+ Website. For Android devices, Authorized Devices refer to Google-certified devices.
- “Content”: Any content available on the Durioo+ Services, including but not limited to data, text, animation, images, graphics, photographs, artwork, video and/or audio content (including music, voice, and sound), applications, subtitles, downloadable files, or other multimedia content. Some of the Content on Durioo+ is owned by Durioo and constitutes its intellectual property (IP), while other Content is licensed or made available to Durioo+ under agreements with third-party content owners. Any Content that is the exclusive property of Durioo is protected under applicable copyright laws and may not be copied, distributed, or used without explicit authorization.
- “Durioo+ App”: The application for streaming the Durioo+ Services on an Authorized Device, available for download on various platforms, including TV, mobile, and other compatible devices.
- “Durioo+ Website”: The website at https://web.duriooplus.com, which, upon login, may be used to stream Content on the Durioo+ Services.
- “Payment Method”: Any of the payment methods described in Clause 4 herein.
- “Personal Data”: Personal data, information, and/or details collected by Durioo from you in relation to your usage and/or access to the Durioo+ Services.
- “Subscription Service”: The section of the Durioo+ Website and/or the Durioo+ App in which Content is made available to users in consideration for payment of a fee.
1.2 In these Durioo+ Terms and Conditions, words denoting the singular number include the plural and vice-versa. The words “includes” or “including” mean “includes, but not limited to.”
2. Intellectual Property Protection
2.1 The Content available on Durioo+ Services consists of two types:
- Durioo-Owned Content: Certain movies, series, animations, and other creative works are produced and owned by Durioo. These are protected by copyright and other applicable intellectual property laws, and unauthorized use, reproduction, or distribution is strictly prohibited.
- Third-Party Content: A large portion of the Content on Durioo+ is made available under agreements with third-party content owners. While Durioo has rights to distribute such Content, Durioo does not own the intellectual property unless explicitly stated. Users must comply with any restrictions imposed by the original content owners.
2.2 Users are strictly prohibited from:
- Reproducing, distributing, modifying, publicly displaying, or performing any of the Content owned by Durioo without explicit prior written consent from Durioo.
- Copying, republishing, or commercially exploiting any Content that is owned by Durioo or exclusively licensed to Durioo.
- Using any Content from Durioo+ Services for commercial purposes, including reselling or monetizing access to Durioo+ Content.
2.3 Durioo reserves the right to take legal action against any individual or entity found to be infringing its intellectual property rights.
2.4 For Content that is not owned by Durioo but is made available on the platform under a licensing agreement, users must comply with any additional terms imposed by the respective content owners. Any unauthorized distribution, reproduction, or modification of such Content is strictly prohibited.
3. Registration & Subscription
3.1 By utilizing the Durioo+ Services, you agree to:
3.1.1 Provide true, accurate, and current information during registration.
3.1.2 Use a valid and correct email address, which will serve as your login credential.
3.1.3 Promptly update your information to keep it accurate.
3.1.4 Allow Durioo to access, preserve, and disclose your personal information if required by law.
3.1.5 Comply with the terms of your subscription plan unless explicitly permitted otherwise.
4. Subscription and Billing
4.1 Subscriptions managed via app stores or play stores will be subject to their respective policies, including billing and refunds.
4.2 Fees for the Durioo+ Services will be charged to your selected Payment Method on the payment date indicated in your subscription invoice.
4.3 Billing cycles depend on the subscription plan selected. Payment dates may change due to unsuccessful charges or subscription modifications.
4.4 If payment is unsuccessful, access to the Services may be suspended. Users will have a payment grace period to resolve the issue.
4.5 Durioo does not provide refunds for partial subscription periods or unused portions unless specified in Clause 6.
5. Data Privacy
5.1 Durioo is committed to protecting user privacy and complies with data protection laws.
5.2 Personal data will only be collected, stored, and processed as necessary for providing Durioo+ Services.
6. Refund & Compensation Policy
6.1 Refunds shall only be granted under the following conditions:
6.1.1 Duplicate Charges: If users are charged multiple times for the same subscription.
6.1.2 Service Inaccessibility: If access is blocked due to technical errors on Authorized Devices.
6.1.3 Incorrect Charges: If an incorrect amount is charged.
6.2 Refund requests for additional accounts mistakenly created will be reviewed on a case-by-case basis.
7. User Conduct & Restrictions
7.1 Users agree not to:
7.1.1 Share login credentials outside their household.
7.1.2 Distribute, copy, or reproduce any Content without authorization.
7.1.3 Use the Durioo+ Services for any unlawful purposes.
7.1.4 Use the Durioo+ Services for any commercial purposes, including but not limited to reselling, sublicensing, or monetizing access to Content, whether owned by Durioo or licensed from third parties, without explicit written permission from Durioo.
8. Changes to Terms
8.1 Terms may be updated periodically. Continued use after updates constitutes acceptance.
9. Governing Law
9.1 These Terms shall be governed by the laws of Malaysia.
For further inquiries, contact: support@duriooplus.com.
This version clarifies that while some Content is owned by Durioo, a significant portion is licensed from third parties, ensuring transparency regarding intellectual property rights.