Durioo+ Terms and Conditions
The Durioo+ Services, the Durioo+ App, and the Durioo+ Website (collectively referred to as “Durioo+ Services”) are provided to you by Durioo Sdn. Bhd. (“Durioo”) under the following terms and conditions (“Durioo+ Terms and Conditions”). These terms apply to all visitors and registered users who access or use the Durioo+ Services through any authorized devices. By accessing the Durioo+ Services, you are deemed to have accepted these Durioo+ Terms and Conditions.
1. Definitions
1.1 The following terms shall have the meanings set forth below:
- “Authorized Device”: Any personal computer, electronic tablet, mobile phone, media streaming device, smart television, or any similar device authorized by Durioo to access the Durioo+ Services via the Durioo+ App or the Durioo+ Website. For Android devices, Authorized Devices refer to Google-certified devices.
- “Content”: Any content available on the Durioo+ Services, including but not limited to data, text, animation, images, graphics, photographs, artwork, video and/or audio content (including music, voice, and sound), applications, subtitles, downloadable files, or other multimedia content. The categories of content in Durioo+ are outlined in Clause 3.
- “Durioo+ App”: The application for streaming the Durioo+ Services on an Authorized Device, available for download on various platforms, including TV, mobile, and other compatible devices.
- “Durioo+ Website”: The website at https://web.duriooplus.com, which, upon login, may be used to stream Content on the Durioo+ Services.
- “Payment Method”: Any of the payment methods described in Clause 4 herein.
- “Personal Data”: Personal data, information, and/or details collected by Durioo from you in relation to your usage and/or access to the Durioo+ Services.
- “Subscription Service”: The section of the Durioo+ Website and/or the Durioo+ App in which Content is made available to users in consideration for payment of a fee.
1.2 In these Durioo+ Terms and Conditions, words denoting the singular number include the plural and vice-versa. The words “includes” or “including” mean “includes, but not limited to.”
2. General
2.1 At our sole discretion, we reserve the right to:
2.1.1 Provide certain Content for viewing at no cost under the free service;
2.1.2 Adjust the pricing structure of the Durioo+ Services;
2.1.3 Alter the availability of Content;
2.1.4 Modify compatibility and access to the Services on specific devices; and
2.1.5 Amend or introduce new subscription plans.
2.2 The Durioo+ Services are accessible to users worldwide unless specified otherwise. Access by users in certain regions may be geo-blocked due to licensing restrictions. You are limited to the Content available in your region.
2.3 You must have internet access and an Authorized Device to access the Durioo+ Services. Using the Durioo+ Services through a mobile network may result in mobile data charges.
2.4 Access to any Durioo+ Services on non-supported and unauthorized devices shall be deemed unauthorized access and is strictly prohibited. While we strive to ensure compatibility across the majority of mobile, tablet, and TV devices, we do not guarantee compatibility across all platforms unless explicitly stated. Users are responsible for ensuring compatibility prior to subscription. (for android device, authorised devices refer to Google certified devices)
3. Intellectual Property Protection
3.1 The Content available on Durioo+ Services consists of two types:
3.1.1 Durioo-Owned Content: Certain movies, series, animations, and other creative works are produced and owned by Durioo. These are protected by copyright and other applicable intellectual property laws, and unauthorized use, reproduction, or distribution is strictly prohibited.
3.1.2 Third-Party Content: A large portion of the Content on Durioo+ is made available under agreements with third-party content owners. While Durioo has rights to distribute such Content, Durioo does not own the intellectual property unless explicitly stated. Users must comply with any restrictions imposed by the original content owners.
3.2 Users are strictly prohibited from:
3.2.1 Reproducing, distributing, modifying, publicly displaying, or performing any of the Content owned by Durioo without explicit prior written consent from Durioo.
3.2.2 Copying, republishing, or commercially exploiting any Content that is owned by Durioo or exclusively licensed to Durioo.
3.2.3 Using any Content from Durioo+ Services for commercial purposes, including reselling or monetizing access to Durioo+ Content.
3.3 Durioo reserves the right to take legal action against any individual or entity found to be infringing its intellectual property rights.
3.4 For Content that is not owned by Durioo but is made available on the platform under a licensing agreement, users must comply with any additional terms imposed by the respective content owners. Any unauthorized distribution, reproduction, or modification of such Content is strictly prohibited.
4. Registration & Subscription
4.1 By utilizing the Durioo+ Services, you agree to:
4.1.1 Provide true, accurate, and current information during registration.
4.1.2 Use a valid and correct email address, which will serve as your login credential.
4.1.3 Promptly update your information to keep it accurate.
4.1.4 Allow Durioo to access, preserve, and disclose your personal information if required by law.
4.1.5 Comply with the terms of your subscription plan unless explicitly permitted otherwise.
5. Subscription and Billing
5.1 Subscriptions managed via app stores or play stores will be subject to their respective policies, including billing and refunds.
5.2 Fees for the Durioo+ Services will be charged to your selected Payment Method on the payment date indicated in your subscription invoice.
5.3 The length of your billing cycle will be determined based on the type of subscription to the Subscription Services that you choose. Your payment date may change due to unsuccessful charges or subscription changes permitted by Durioo+.
5.4 If payment is not successfully made when due, you may not be able to access the Content and/or the Subscription Services. We reserve the right to suspend access until payment is successfully made within the payment grace period.
5.5 All payments are payable in advance. To the extent permissible by law, we will not refund any subscription fees already paid, subject to Clause 7. We also do not provide refunds for partial time periods or unused portions of your subscription.
5.5 For some Payment Methods, your issuer may charge additional fees, such as foreign transaction fees. You are responsible to verify this with your Payment Method provider.
5.6 Misunderstandings or misinterpretations of our communication materials do not warrant a refund.
5.7 Users may submit a cancellation request at any time, which shall take effect at the end of the current billing cycle. The subscription shall remain active until the end of the existing subscription period. Refunds for cancellations are subject to Durioo+’s Refund Policy in Clause 7.
6. Data Privacy
6.1 Durioo is committed to protecting user privacy and complies with data protection laws.
6.2 Your personal data will be collected, stored, and processed only as necessary for the provision of the Durioo+ Services and will not be shared with third parties without your explicit consent, except as required by law.
6.3 You acknowledge that if you voluntarily provide personal information, such as your email address or payment details, to a third-party service provider (example: Stripe for payment processing), you thereby grant consent for such data to be processed by that third party in accordance with their respective privacy policies. Durioo shall not be responsible for the data processing practices of such third parties.
6.4 You have the right to access, correct, or request deletion of your personal data at any time by contacting our Customer Happiness Centre.
6.5 By using the Durioo+ Services, you consent to the collection and processing of your personal data in accordance with our Privacy Policy.
7. Refund & Compensation Policy
7.1 Refunds shall only be granted under the following circumstances:
7.1.1 Duplicate Charges – Where a user has been charged multiple times for the same subscription period, provided that the user submits valid proof of payment, such as a receipt or relevant transaction documentation. (refund applicable for additional account)
7.1.2 Service Inaccessibility Due to Technical Error on Authorised Devices – Where the user is unable to access the Durioo+ Services due to a verifiable technical malfunction attributable to Durioo. Users are responsible for ensuring compatibility prior to subscription as outlined in Clause 2.4.
7.1.3 Incorrect Charges – Where an incorrect amount has been charged, provided that the user submits valid proof of payment, such as a receipt or relevant transaction documentation.
7.2 In any other cases, Durioo reserves the exclusive right to issue refunds based on a case to case basis.
7.3 Compensation for Extended Service Disruptions
7.3.1 In the event that the Durioo+ app remains completely inaccessible on a supported device for a continuous period exceeding 7 days, users may be eligible for a subscription extension as compensation in the form of subscription extension.
7.3.2 Compensation will only be granted if the app is entirely non-functional, preventing users from accessing or streaming any content during the affected period. Durioo reserves the exclusive right to assess the severity of the disruption and determine eligibility for compensation and the duration of the subscription extension at its discretion.
8. User Conduct & Restrictions
8.1 Users agree not to:
8.1.1 Share login credentials outside their household.
8.1.2 Distribute, copy, or reproduce any Content without authorization.
8.1.3 Use the Durioo+ Services for any unlawful purposes.
8.1.4 Use the Durioo+ Services for any commercial purposes, including but not limited to reselling, sublicensing, or monetizing access to Content, whether owned by Durioo or licensed from third parties, without explicit written permission from Durioo.
9. Changes to Terms
9.1 We may update these Terms from time to time. Continued use of the Durioo+ Services after such changes constitutes your acceptance of the updated Terms.
10. Governing Law
10.1 These Terms shall be governed by the laws of Malaysia.
For further inquiries, contact: support@durioo.com.
Terma dan Syarat Durioo+
Perkhidmatan Durioo+, Aplikasi Durioo+ dan Laman Web Durioo+ (secara kolektif dirujuk sebagai “Perkhidmatan Durioo+”) disediakan kepada anda oleh Durioo+ Sdn. Bhd. (“Durioo+”) di bawah terma dan syarat berikut (“Terma dan Syarat Duroo+”). Syarat ini dikenakan kepada semua pelawat dan pengguna berdaftar yang mengakses atau menggunakan Perkhidmatan Durioo+ melalui mana-mana peranti yang dibenarkan. Dengan mengakses Perkhidmatan Durioo+, anda dianggap telah menerima Terma dan Syarat Durioo+ ini.
1. Definisi
1.1 Istilah-istilah berikut hendaklah mempunyai maksud yang dinyatakan di bawah:
- “Peranti Yang Disahkan”: Mana-mana komputer peribadi, tablet elektronik, telefon mudah alih, peranti penstriman media, televisyen pintar atau mana-mana peranti serupa yang dibenarkan oleh Durioo+ untuk mengakses Perkhidmatan Durioo+ melalui Aplikasi Durioo+ atau Laman Web Durioo+. Untuk peranti Android, Peranti Yang Disahkan merujuk kepada peranti yang diperakui Google.
- “Kandungan”: Sebarang kandungan yang tersedia pada Perkhidmatan Durioo+, termasuk tetapi tidak terhad kepada data, teks, animasi, imej, grafik, gambar, karya seni, video dan/atau kandungan audio (termasuk muzik, suara dan bunyi), aplikasi, sari kata, fail boleh dimuat turun atau kandungan multimedia lain. Sesetengah Kandungan pada Durioo+ dimiliki oleh Durioo+ dan membentuk harta inteleknya (IP), manakala Kandungan lain dilesenkan atau disediakan kepada Durioo+ di bawah perjanjian dengan pemilik kandungan pihak ketiga. Mana-mana Kandungan yang merupakan hak milik eksklusif Durioo+ dilindungi di bawah undang-undang hak cipta yang berkenaan dan tidak boleh disalin, diedarkan atau digunakan tanpa kebenaran yang jelas.
- “Aplikasi Durioo+”: Aplikasi untuk menstrim/menonton Perkhidmatan Durioo+ pada Peranti Yang Disahkan, tersedia untuk dimuat turun pada pelbagai platform, termasuk TV, mudah alih dan peranti lain yang serasi.
- “Laman Web Durioo+”: Laman web di https://web.Durioo+plus.com, yang, selepas log masuk, boleh digunakan untuk menstrim Kandungan pada Perkhidmatan Durioo+.
- “Kaedah Pembayaran”: Mana-mana kaedah pembayaran yang diterangkan dalam Klausa 4 di sini.
- “Data Peribadi”: Data peribadi, maklumat dan/atau butiran yang dikumpul oleh Durioo+ daripada anda berkaitan dengan penggunaan dan/atau akses anda kepada Perkhidmatan Durioo+.
- “Perkhidmatan Langganan”: Bahagian Laman Web Durioo+ dan/atau Apl Durioo+ di mana Kandungan disediakan kepada pengguna sebagai balasan untuk membayar yuran.
1.2 Dalam Terma dan Syarat Durioo+ ini, perkataan yang menunjukkan nombor tunggal termasuk jamak dan sebaliknya. Perkataan “termasuk” atau “termasuk” bermaksud “termasuk, tetapi tidak terhad kepada.”
2. Perlindungan Harta Intelek
2.1 Kandungan yang tersedia pada Perkhidmatan Durioo+ terdiri daripada dua jenis:
- Kandungan Milik Durioo+: Beberapa filem, siri, animasi dan karya kreatif lain dihasilkan dan dimiliki oleh Durioo+. Ini dilindungi oleh hak cipta dan undang-undang harta intelek lain yang terpakai, dan penggunaan, pengeluaran semula atau pengedaran yang tidak dibenarkan adalah dilarang sama sekali.
- Kandungan Pihak Ketiga: Sebahagian besar Kandungan pada Durioo+ disediakan di bawah perjanjian dengan pemilik kandungan pihak ketiga. Walaupun Durioo+ mempunyai hak untuk mengedarkan Kandungan tersebut, Durioo+ tidak memiliki harta intelek melainkan dinyatakan dengan jelas. Pengguna mesti mematuhi sebarang sekatan yang dikenakan oleh pemilik kandungan asal.
2.2 Pengguna dilarang sama sekali daripada:
- Menghasilkan semula, mengedar, mengubah suai, memaparkan secara terbuka atau melaksanakan mana-mana Kandungan yang dimiliki oleh Durioo+ tanpa kebenaran bertulis yang jelas terlebih dahulu daripada Durioo+.
- Menyalin, menerbitkan semula atau mengeksploitasi secara komersial mana-mana Kandungan yang dimiliki oleh Durioo+ atau dilesenkan secara eksklusif kepada Durioo+.
- Menggunakan mana-mana Kandungan daripada Perkhidmatan Durioo+ untuk tujuan komersial, termasuk menjual semula atau mengewangkan akses kepada Kandungan Durioo+.
2.3 Durioo+ berhak untuk mengambil tindakan undang-undang terhadap mana-mana individu atau entiti yang didapati melanggar hak harta inteleknya.
2.4 Untuk Kandungan yang tidak dimiliki oleh Durioo+ tetapi disediakan pada platform di bawah perjanjian pelesenan, pengguna mesti mematuhi sebarang syarat tambahan yang dikenakan oleh pemilik kandungan masing-masing. Sebarang pengedaran, pengeluaran semula atau pengubahsuaian yang tidak dibenarkan bagi Kandungan tersebut adalah dilarang sama sekali.
3. Pendaftaran & Langganan
3.1 Dengan menggunakan Perkhidmatan Durioo+, anda bersetuju untuk:
3.1.1 Menyediakan maklumat yang benar, tepat dan terkini semasa pendaftaran.
3.1.2 Gunakan alamat e-mel yang sah dan betul, yang akan menjadi bukti kelayakan log masuk anda.
3.1.3 Kemas kini maklumat anda dengan segera untuk memastikannya tepat.
3.1.4 Benarkan Durioo+ mengakses, memelihara dan mendedahkan maklumat peribadi anda jika dikehendaki oleh undang-undang.
3.1.5 Mematuhi terma pelan langganan anda melainkan secara jelas dibenarkan sebaliknya.
4. Langganan dan Pengebilan
4.1 Langganan yang diuruskan melalui gedung aplikasi atau gedung mainan akan tertakluk kepada dasar masing-masing, termasuk pengebilan dan bayaran balik.
4.2 Yuran untuk Perkhidmatan Durioo+ akan dicaj kepada Kaedah Pembayaran yang anda pilih pada tarikh pembayaran yang dinyatakan dalam invois langganan anda.
4.3 Kitaran pengebilan bergantung pada pelan langganan yang dipilih. Tarikh pembayaran mungkin berubah disebabkan oleh caj yang tidak berjaya atau pengubahsuaian langganan.
4.4 Jika pembayaran tidak berjaya, akses kepada Perkhidmatan mungkin digantung. Pengguna akan mempunyai tempoh tangguh pembayaran untuk menyelesaikan isu tersebut.
4.5 Durioo+ tidak memberikan bayaran balik untuk tempoh langganan separa atau bahagian yang tidak digunakan melainkan dinyatakan dalam Klausa 6.
5. Privasi Data
5.1 Durioo+ komited untuk melindungi privasi pengguna dan mematuhi undang-undang perlindungan data.
5.2 Data peribadi hanya akan dikumpul, disimpan dan diproses mengikut keperluan untuk menyediakan Perkhidmatan Durioo+.
6. Polisi Bayaran Balik & Pampasan
6.1 Bayaran balik hanya akan diberikan di bawah syarat berikut:
6.1.1 Caj Pendua: Jika pengguna dicaj beberapa kali untuk langganan yang sama.
6.1.2 Perkhidmatan Tergendala: Jika akses disekat disebabkan oleh masalah teknikal pada Peranti Yang Disahkan.
6.1.3 Caj Salah: Jika jumlah yang salah dicaj.
6.2 Permintaan bayaran balik untuk akaun tambahan yang tersilap dibuat akan disemak berdasarkan kes demi kes.
7. Tingkah Laku & Sekatan Pengguna
7.1 Pengguna bersetuju untuk tidak:
7.1.1 Berkongsi kelayakan log masuk di luar rumah mereka.
7.1.2 Mengedar, menyalin, atau mengeluarkan semula mana-mana Kandungan tanpa kebenaran.
7.1.3 Gunakan Perkhidmatan Durioo+ untuk sebarang tujuan yang menyalahi undang-undang.
7.1.4 Gunakan Perkhidmatan Durioo+ untuk sebarang tujuan komersial, termasuk tetapi tidak terhad kepada menjual semula, mensublesenkan atau mengewangkan akses kepada Kandungan, sama ada dimiliki oleh Durioo+ atau dilesenkan daripada pihak ketiga, tanpa kebenaran bertulis yang jelas daripada Durioo+.
8. Perubahan kepada Syarat
8.1 Terma boleh dikemas kini secara berkala. Penggunaan berterusan selepas kemas kini merupakan penerimaan.
9. Undang-undang yang Mentadbir
9.1 Terma ini hendaklah dikawal oleh undang-undang Malaysia.
Untuk pertanyaan lanjut, hubungi: support@durioo.com.
Versi ini menjelaskan bahawa walaupun sesetengah Kandungan dimiliki oleh Durioo+, sebahagian besar dilesenkan daripada pihak ketiga, memastikan ketelusan berkenaan hak harta intelek.